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The Withdrawal Policy clarifies the requirements and procedures for any requested withdrawals. Should there be any discrepancy with the Terms and Conditions, the Terms and Conditions shall supersede this Policy.
Documentation
Before processing your first withdrawal request, we are required to verify certain documentation. You will receive an email from our support team identifying the specific documentation needed to complete your withdrawal.
Here are the types of documentation you may be requested to provide:
Upload a selfie holding your credit or debit card, covered the 6 middle number with your fingers.
Photographic ID:
A selfie is required, clearly showing your valid identification document. This can be a photo ID card, driver’s license, or passport. The signature and all other information on the document must be clearly visible. Both sides of the document are required in all cases.
Utility Bill:
A recent utility bill, such as an electricity or phone bill. The bill must include your name and address as registered on your account, and must be less than 3 months old.
Online utility bills cannot be accepted as proof of address. We only accept scans of hard copy Utility Bills such as electricity or water bill which are not older than 3 months.
Proof of ownership of the deposit and withdrawal accounts:
Credit or debit cards: Front and back of the card used for the deposit. Please let visible only the first 6 digits and the last 4 of the front and also block out the 3 digit security code on the back of the credit card. The card must be signed.
We can also request a selfie holding your credit card in your hand covered the midle digits of the card with your fingers.
Wire Transfer: Recent bank statement (issued less than 3 months ago). The bank account number, and your full name and address must be clearly visible. (You may block out the transaction details on the statement.)
In some cases, we may ask for additional documentation not mentioned above and/or for the documents to be notarized.
If the documentation is not received within 5 business days, your withdrawal request may be declined, and the funds returned to your balance.
Your request will be processed within 5 business days once all the documentation has been received and verified, assuming all requirements have been met.
To ensure a fast processing of the withdrawal, please reply to the email from our support team and attach scanned copies of the requested documentation.
Phone Verification
We may require phone verification before processing your withdrawal request. If we are unable to complete the phone verification, your withdrawal request may be declined and the funds returned to your balance.
Withdrawal Limits
Minimum Withdrawal: The minimum withdrawal amount is €100 per transaction.
Daily, Weekly, and Monthly Limits: Withdrawals are limited to €2,500 per 24 hours, €5,000 per week, and €10,000 per month.
VIP Limit Increases: Loyal customers or VIP players may request higher limits, subject to approval by their VIP manager.
Requests exceeding these limits will be declined, and funds will be returned to your balance. You may place a new request in line with these limits.
Withdrawal Processing Schedule
Withdrawals are processed on Tuesdays and Fridays. Once your withdrawal is approved, you will receive an automatic confirmation email.
Withdrawal Payment Methods
We offer withdrawals via Bank Transfer, Cryptocurrencies, and Credit Card. In some cases, we reserve the right to adjust the withdrawal method as necessary.
Processing Times
We aim to process all verified withdrawal requests within one (1) business day after receiving the required documentation.
Once processed, funds are generally received within 3-10 business days, depending on your financial institution’s processing time.
Important Information
All withdrawal requests will be reviewed in accordance with our General Terms and Conditions, Bonus Terms and Conditions, and AML Policy once all required documentation is received.
Important
Please note that once all documentation has been received, all withdrawal requests will be reviewed in accordance with our General Terms and Conditions, Bonus Terms and Conditions and AML Policy.
